Shipping and Return Policy

Thank you for choosing Eymard & Sons for your outboard motor needs. We want to ensure that your shopping experience with us is smooth and hassle-free. Please take a moment to familiarize yourself with our shipping and return policies outlined below.

Shipping Information:

  1. Shipping Destinations: We currently offer local and international shipping and delivery. Please contact our customer service team for assistance on international shipping.

  2. Processing Time: Once your order is placed, we strive to process and ship it within [processing time]. Please note that order processing may take longer during peak seasons or due to unforeseen circumstances. We appreciate your patience in such cases.

  3. Shipping Methods and Costs: We offer various shipping methods to accommodate your needs. The available shipping options and associated costs will be displayed during the checkout process. The shipping cost is determined based on factors such as the destination, weight, and dimensions of the package.

  4. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment.

  5. Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. Please note that unforeseen delays, such as customs clearance or weather conditions, may affect the delivery timeframe. We recommend referring to the tracking information for the most accurate updates on the status of your delivery.

  6. Shipping Insurance: To protect your purchase, we provide shipping insurance for all orders. In the unlikely event that your package is lost or damaged during transit, please contact our customer service team for assistance.

Return and Refund Policy:

We want you to be completely satisfied with your purchase from Eymard & Sons. If, for any reason, you are not satisfied with your outboard motor, we offer a straightforward return and refund process.

  1. Eligibility: To be eligible for a return, please ensure that the following conditions are met:

    • The return request is initiated within [number of days] days from the date of delivery.
    • The outboard motor is unused, undamaged, and in its original packaging.
    • All included accessories, manuals, and documentation are returned in their original condition.

  2. Return Process: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the package containing the returned item(s). Please follow the instructions provided by our customer service team for the return shipment.

  3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a faulty or incorrect item received. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item(s). Eymard & Sons is not responsible for any lost or damaged packages during the return shipping process.

  4. Refund Process: Once we receive the returned item(s) and confirm that they meet the eligibility criteria, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account.

  5. Non-Refundable Items: Certain items are non-refundable, including but not limited to:

    • Items that are not in their original condition, damaged, or missing parts.
    • Items that are returned without a valid RMA number.
    • Items that are returned beyond the specified return period.

  6. Damaged or Defective Items: If you receive a damaged or defective outboard motor, please contact our customer service team immediately. We will assist you in resolving the issue by arranging for a replacement, repair, or refund, depending on the situation.

Contact Us:

If you have any questions or concerns regarding our shipping and return policies, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your experience with Eymard & Sons exceeds your expectations.